Orders are mailed out within 1-3 business days upon receiving payment.
All pre-order and made to order pieces will ship approximately 2 weeks from the date of purchase unless stated otherwise.
U S A SHIPPING
US packages are shipped via the US Postal Service. First Class Mail 5-7 days, USPS Priority Mail 2-3 days, or Express Mail overnight in most cases and includes Tracking and Delivery Confirmation. If you would like to add insurance and/or signature confirmation, please contact
shipping@tiffanychou.com.
I N T E R N A T I O N A L SHIPPING
International packages are shipped via USPS (about 6-14 business days). This shipping method DOES NOT include tracking or insurance. If you do not see your country in the shipping options menu please
contact us. Some countries do not accept international shipments that contain jewelry.
G I F T SERVICES
All jewelry comes in a Tiffany Chou jewelry pouch. If you would like to add a note to the recipient please email
orders@tiffanychou.com with your message and order number or include the note information in the "Add a note to your order" box at checkout.
Refund and Exchange Policy
Please email info@tiffanychou.com if you would like to return or exchange an item.
Jewelry and Accessories:
If you are not completely satisfied with your purchase you may send it back within 30 days for an exchange or refund. It must be returned in the same condition you received it in, with tags attached (if applicable). Your credit or refund minus shipping will be given as soon as the return has been received. Tiffany Chou will not accept returns after 30 days from purchase date.
Sale, promotion code and custom order items cannot be returned or exchanged.
Reasonable repairs will be made on items for up to 6 months after date of purchase. TIFFANY CHOU reserves the right to refuse unreasonable repairs. Customer is responsible for all shipping costs.
Please contact customer service for more information on exchanges, repairs and returns. TIFFANY CHOU is not responsible for items lost in the mail.
Swimwear, Clothing and Intimates:
TIFFANY CHOU will gladly accept any unworn, regularly priced, and unused swimsuits or clothing for an exchange. Exchanges must be returned within 14 days of receipt of shipment.
Email TC at info@tiffanychou.com within 7 days of receiving your order to reserve the item(s) you would like to exchange for. We will ship your new item(s) at no extra shipping cost once we have received the original order.
Please allow 5-7 days for your exchange to be processed.
We strongly recommend that you obtain delivery confirmation or some other appropriate method of tracking your exchange. We are not responsible for lost or misdirected exchanges if you do not have proof of shipping and tracking.
- Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs.
- Merchandise returned must not be worn, washed, wrinkled, stained, damaged or altered in any way.
- All tags must be attached and hygienic liners in place - having never been removed.
- UNFORTUNATELY, WE DO NOT OFFER REFUNDS AND OUR POLICY IS AN EXCHANGE ONLY POLICY.
- ALL INTIMATES, ITEMS DISCOUNTED, PURCHASED ON SALE OR USING A PROMOTION CODE ARE FINAL SALE AND CANNOT BE EXCHANGED.
International Returns
We’re sorry but we can't accommodate Returns or Exchanges on International orders
