Terms, Refund and Privacy Policy

Terms of Service

By using or accessing the Website in any way, viewing or browsing the Website, or adding your own content to the Website, you are agreeing to be bound by these Terms of Service.

Intellectual Property

The Website and all of its original content are the sole property of TIFFANY CHOU and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

Termination 

TIFFANY CHOU reserves the right to terminate your access to the Website, without any advance notice.

Links to Other Websites 

This Website does contain links to other websites and online resources that are not owned or controlled by TIFFANY CHOU.

TIFFANY CHOU has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

Changes to This Agreement 

TIFFANY CHOU reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Website. Your decision to continue to visit and make use of the Website after such changes have been made constitutes your formal acceptance of the new Terms of Service.

We ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the TIFFANY CHOU site immediately.

 

Refund and Exchange Policy 

Please email info@tiffanychou.com if you would like to return or exchange an item.

Jewelry and Accessories:

If you are not completely satisfied with your purchase you may send it back within 30 days for an exchange or refund. It must be returned in the same condition you received it in, with tags attached (if applicable), unworn and in its original packaging. Your credit or refund minus shipping will be given as soon as the return has been received. Tiffany Chou will not accept returns after 30 days from purchase date.

Sale, promotion code and custom order items cannot be returned or exchanged.

Reasonable repairs will be made on items for up to 6 months after date of purchase. TIFFANY CHOU reserves the right to refuse unreasonable repairs. Customer is responsible for all shipping costs.

Please contact customer service for more information on exchanges, repairs and returns. TIFFANY CHOU is not responsible for items lost in the mail. 

Swimwear, Clothing and Intimates:

TIFFANY CHOU will gladly accept any unworn, regularly priced, and unused swimsuits or clothing for an exchange. Exchanges must be returned within 14 days of receipt of shipment. 

Email TC at info@tiffanychou.com within 7 days of receiving your order to reserve the item(s) you would like to exchange for. We will ship your new item(s) at no extra shipping cost once we have received your original order.

Please allow 5-7 days for your exchange to be processed.

We strongly recommend that you obtain delivery confirmation or some other appropriate method of tracking your exchange. We are not responsible for lost or misdirected exchanges if you do not have proof of shipping and tracking.

  • Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs. 
  • Merchandise returned must not be worn, washed, wrinkled, stained, damaged or altered in any way.
  • All tags must be attached and hygienic liners in place - having never been removed. 
  • UNFORTUNATELY, WE DO NOT OFFER REFUNDS AND OUR POLICY IS AN EXCHANGE ONLY POLICY.
  • ALL INTIMATES, ITEMS DISCOUNTED, PURCHASED ON SALE OR USING A PROMOTION CODE ARE FINAL SALE AND CANNOT BE EXCHANGED.

International Returns

We’re sorry but we can't accommodate Returns or Exchanges on International orders.

   

Privacy Policy

We only collect personally identifiable information about you via this Website when you provide it in connection with a request for a product, service, information or select "keep me updated" at checkout. For example, if you decide to place an order, we will ask you for your delivery and billing address, phone number(s), e-mail address, credit card number and its expiration date. When you submit your personally identifiable information on this Website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. We may use the information that you provide to fulfill your request for a product, information or other service, or respond to an e-mail or other request, as well as to create and deliver to you our newsletters or surveys, communications containing product information, usage tips or promotions, requests for helping improve our Website(s) or services, or to customize visitors' experience at our Website(s). We do not share your credit card or other account information with unaffiliated third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order. If you prefer not to receive e-mail marketing communications deselect "keep me updated" at checkout. You cannot opt-out of receiving communications from us relating to a specific order or request for a product or service. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.
We may also collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. Information gathered may be used in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We may share or transfer such aggregate, non-personally identifiable information with or to our affiliates, licensees and partners.
This Website is intended for adults. We do not knowingly collect personal information from children under the age of 13. However, if the parent or guardian of a child under 13 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact us  if they want this information deleted from our files so that it is not in retrievable form. If we otherwise obtain knowledge that we have personally identifiable information about a child under 13 in retrievable form in our files, we will delete that information from our existing files so that it is not retrievable.

 

Contact Us

If you have any questions about this Agreement, please feel free to contact us at info@tiffanychou.com